@Trio was hält dich den von ab andere zu nehmen wie Die Kiss ESC´s z.b. oder halt Doch DYS so lange du ne neue Charge bekommst, die ja mittlerweile zu bekommen sein sollte.
Aber hier was neues von mir, werde die ESC dan mal am Montag zurück schicken und abwarten was dabei rauskommt.
Aber hier was neues von mir, werde die ESC dan mal am Montag zurück schicken und abwarten was dabei rauskommt.
Dear Mr. Rademacher,
I understand your concern, but we have entirely no information now. All we know is that we supplied 2 speedcontrollers and that 1 is broken. After this we get a request for a full refund without even having seen the product. We need some information which we can present to the manufacturer. Also there is a mention that we have sold you a bad batch made in 07-2015, but I can not find information about this on the internet about this specific batch. Yes there is a lot of information on the internet about people having problems using the DYS, but this is not directly related to the 07/2015 batch. I can also assure you that the 07 and 08 batch are exactly the same.
As said we will fully refund your money including the costs that you have to make to send us the speedcontrollers back as long as there is no obvious signs of wrongful use. I think this is more than fair. For shipping a simple envelop is enough.
It is not that we do not want to help you, but we really would like some information on the failure. This can also be used to help other customers.
I understand your concern, but we have entirely no information now. All we know is that we supplied 2 speedcontrollers and that 1 is broken. After this we get a request for a full refund without even having seen the product. We need some information which we can present to the manufacturer. Also there is a mention that we have sold you a bad batch made in 07-2015, but I can not find information about this on the internet about this specific batch. Yes there is a lot of information on the internet about people having problems using the DYS, but this is not directly related to the 07/2015 batch. I can also assure you that the 07 and 08 batch are exactly the same.
As said we will fully refund your money including the costs that you have to make to send us the speedcontrollers back as long as there is no obvious signs of wrongful use. I think this is more than fair. For shipping a simple envelop is enough.
It is not that we do not want to help you, but we really would like some information on the failure. This can also be used to help other customers.
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